Return & Refund Policy – GetOnCart

At GetOnCart, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied, please review our return and refund guidelines below.

Eligibility for Returns

• Products may be returned within 7 days of delivery.
• Items must be unused, in original packaging, and accompanied by proof of purchase.
• Certain categories such as personal care items, perishables, and customized products are non-returnable.

Return Process

• To initiate a return, contact our support team with your order details.
• Once approved, ship the product back to the address provided.
• Customers are responsible for return shipping costs unless the item was defective or incorrect.

Refunds

• Refunds will be processed once the returned item is inspected and approved.
• The amount will be credited to your original payment method within 7–10 business days.
• Shipping charges are non-refundable unless the return is due to our error.

Exchanges

• Exchanges are possible for defective or damaged items.
• Replacement products will be shipped after the returned item is received.

Damaged or Incorrect Items

• If you receive a damaged or incorrect product, notify us within 48 hours of delivery.
• We will arrange for a replacement or issue a full refund.

Policy Updates

• GetOnCart reserves the right to update this Return & Refund Policy at any time.
• Changes will be posted on this page with the updated date.